Refund policy

At Wild And Heart, we want our customers to be completely satisfied with their purchases. We understand that sometimes returns or exchanges are necessary. This Return Policy outlines our guidelines and procedures for returning or exchanging items purchased from our online store.

1. Eligibility for Returns/Exchanges:

   • To be eligible for a return or exchange, the item must be unused,  and in the same condition as when it was received. ( This does not include trying on clothing for sizing reason. )
   • The item must be returned within 30 days from the date of delivery.
   • Certain items such as underwear, swimwear, and accessories (e.g., earrings, hair accessories) may not be eligible for return due to hygiene reasons. Please check the product description for specific details.
   • Personalized or customized items are generally not eligible for return unless there is a manufacturing defect or error on our part.

2. Return/Exchange Process:

   • To initiate a return or exchange, customers must contact our customer support team within the eligible return period.
   • Customers can reach our support team via email { info@wildandheart.com }.
   • When contacting us, please provide the order number, item(s) to be returned/exchanged, and the reason for the return.
   • Our customer support team will guide you through the return/exchange process.
   • Customers are responsible for the return shipping costs, except in cases where the return is due to a defect or an error on our part.

3. Refunds:

   • Once the returned item is received and inspected, we will notify you regarding the status of your refund.
   • If the return is approved, refunds will be issued using the original payment method within [number of days] days.
   • Shipping and handling charges are non-refundable, unless the return is due to an error on our part.

4. Exchanges:

   • If you wish to exchange an item for a different size, color, or style, please contact our customer support team to check for availability.
   • Exchanges are subject to item availability. If the requested item is unavailable, we will process it as a return and issue a refund.
   • Customers are responsible for any price differences, taxes, or additional shipping costs associated with exchanges.

5. Damaged or Defective Items:

   • In the rare event that you receive a damaged or defective item, please contact our customer support team immediately.
   • We may require photographic evidence or additional information to process the claim.
   • If the item is confirmed to be damaged or defective, we will provide a prepaid shipping label for the return and offer a replacement or refund.

6. Non-Returnable Items:

   • The following items are generally non-returnable unless there is a manufacturing defect or error on our part:
     • Underwear, swimwear, and intimate apparel
     • Personalized or customized items
     • Items without original tags or labels
     • Items that have been washed, worn, or altered

7. Final Sale Items:

   • Certain items marked as "Final Sale" or "Clearance" are non-returnable and non-exchangeable.
   • These items are sold as-is and are not eligible for refunds, returns, or exchanges, except in cases of damage or defects.